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Professional Development Resources

Interviewing Clients across Cultures

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Overview / Abstract:

This is a test only course (book not included). The book (or e-book) can be purchased from Amazon.

This CE test is based on the book "Interviewing Clients across Cultures: A Practioner's Guide" (2008, 334 pages), which provides a solid consideration and analysis of relevant cultural competency issues. Topics include a multicultural framework, preparing for interviews, biases and unbiased observing, boundary issues, building rapport and conveying respect, nonverbal communication, language competence, the use of interpreters, understanding and addressing reluctance to divulge information, interviewing children and adolescents, guidelines for writing reports and documents, authority and trust issues, and common dilemmas and misunderstandings in cross-cultural interviews. Special sections consider issues specific to social work, medicine, nursing, allied health professions, mental health clinicians, law enforcement, educators, attorneys, researchers, potential employers and crisis workers.

Course #60-93 | 35 posttest questions


Aug 31, 2023


Counselor CE, Occupational Therapy CE, Psychology CE, Social Work CE


Book, Online



Credits / Hours

CE Credit: 6 Hours


Professional Development Resources is approved as a provider of continuing education by the Association of Social Work Boards (ASWB #1046); the National Board of Certified Counselors (NBCC #5590); the American Psychological Association (APA); the National Association of Alcoholism & Drug Abuse Counselors (NAADAC #000279); the Florida Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling (#BAP346); the California Board of Behavioral Sciences (#PCE1625); the Texas Board of Examiners of Marriage & Family Therapists (#114); the South Carolina Board of Professional Counselors and Marriage & Family Therapists (#193); and the Ohio Counselor, Social Worker and Marriage & Family Therapist Board (#RCST100501).

Presenters / Authors / Faculty

Lisa Aronson Fontes, PhD, has dedicated two decades to making the mental health, social service, and criminal justice systems more responsive to culturally diverse people. She is the author of Interviewing Clients Across Cultures: A Practitioner’s Guide and Child Abuse and Culture: Working with Diverse Families. She has written numerous journal articles and chapters on cultural issues in child maltreatment and violence against women, cross-cultural research, and ethics. She teaches at the University Without Walls at the University of Massachusetts. She has worked as a family, individual, and group psychotherapist, and has conducted research in Santiago, Chile, and with Puerto Ricans, African Americans, and European Americans in the United States. Dr. Fontes is fluent in Spanish and Portuguese. Dr. Fontes is a popular conference speaker and workshop facilitator. She completed a Fulbright Foundation Grant in Buenos Aires, Argentina, in 2007. As a volunteer, Dr. Fontes worked for three years with Somali refugees in Springfield, Massachusetts.

Activity Specialities / Related Topics

Social Issues, Psychiatry / Mental Health, Counseling

Keywords / Search Terms

Professional Development Resources interviewing clients across cultures, cultural competency issues, communication, psychology, counseling, social work, occupational therapy

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