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Activity Provided By:

Classen-Buck Seminars, Inc.

Crisis Communications (2120)

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Overview / Abstract:

This is one of the required courses for the Texas Telecommunications Certificate. Crisis Communications is awarded 24 TCLEOSE credit hours. Telecommunicators are best described as the crisis negotiator or as the first person on the scene of every incident. They perform a complex and stressful job function within law enforcement that range from handling various types of crisis and emergency incidents to performing administrative support tasks. Telecommunicators must perform these functions while remaining calm, focused, as well as ensuring the safety of the caller and responding personnel. The outcome of emergency situations will depend on the questions asked, the decisions made, and the actions taken.
Telecommunicators are often exposed to a variety of emotions from emergency calls. Remaining poised and calm allows the telecommunicator to be in control of situation. The methods for handling callers in different crisis situations will be discussed throughout this course.

Expiration

Sep 25, 2020

Discipline(s)

Law Enforcement

Credits / Hours

24 TCLEOSE credit hours

Presenters / Authors / Faculty

Donny Harland

Keywords / Search Terms

Classen-Buck Seminars, Inc. negotiator, law enforcement, safety, emergency situations

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