The Value of Customer Service and Patient Engagement

Access Activity

Overview / Abstract:

Maximize patient experiences while maintaining quality & safety. Mr. Deao will demonstrate evidenced-based practices while preserving your commitment to improving your patient’s experience.

Discover the Vision for Patient Alignment and the necessary polices to support reimbursement and technology. Ms. Hall will uncover strategies implementing patient relationships between systems and applications to track their health care needs.

At the conclusion of the activity, attendees will be able to:
Discuss the evidence correlating positive patient experiences with quality and safety
Implement three evidence-based practices proven to improve each of these domains
Commit to delivering perfect patient experiences
Reiterate how patient and practitioner coordination of care is vital to quality improvement
Discuss policy and technological aspects of patient engagement
Develop strategies to implement patient-generated health care data


Mar 15, 2018


Counselor CE, Dietetics / Dietitian CE, EMS / EMT / Paramedic CE, Nurse Practitioner , Nursing CNE, Occupational Therapy CE, Physician CME, Physician Assistant CME, Radiology / RAD Tech CE, Respiratory Therapy CE





Credits / Hours



ACCME, AOA, Florida Board of Nursing

Presenters / Authors / Faculty

Craig Deao, MHA
Mr. Craig Deao has been a member of the senior executive team for Studer Group since 2006. In addition to his full-time work with Studer Group, he has served as faculty for the Institute for Healthcare Improvement, the American College of Healthcare Executives, and dozens of healthcare systems across the US and Canada. Craig served as one of the key leaders of Studer Group’s Baldrige journey and now spends most weeks inside of healthcare organizations working with boards, medical staffs, and executives to help architect their own journeys to excellence. Craig now lives in Pensacola, FL where he serves on the quality committee of the board of his local health system.

Leslie Kelly Hall
Leslie Kelly Hall combines experience as a former hospital administrator and vision as a consumer/patient advocate to fuel patient engagement in health care. As senior vice president of policy at Healthwise, she guides policy efforts for health IT, standards, interoperability, privacy, and security that will help people engage in their health care. Her previous and current appointments with several US Health and Human Services Federal Advisory Committees gives her ongoing insight on emerging IT requirements.

Sponsors / Supporters / Grant Providers


Keywords / Search Terms

American Board of Quality Assurance and Utilization Review Physicians (ABQAURP) American Board of Quality Assurance and Utilization Review Physicians,ABQAURP,American Board of Quality Assurance and Utilization Review Physicians (ABQAURP),Accountable Care,Data Security,Physician Advisor,Utilization,Quality,ICD-10,Physician leadership,population health,medical home,quality indicators,reimbursement,Baldrige,quality improvement,Live,CE,CME,Seminar,patient engagement,customer service

Access Activity

RXinsider,, and our advertising partners do not endorse and do not verify the accuracy of the content in the activities presented on the website or within our mobile apps. RXinsider,, and our advertising partners are not responsible for errors, omissions, or misrepresentations contained within activities presented on the CESearchEngine website or or within our mobile apps. For complete details, please read the Terms of Service. Site Map.